Change Order Program

Simplify your cash ordering process with our easy-to-use digital program.

For Retailers For Banks

SureTraxx CO™

Change Orders Made Easy

Easily create and transmit change order files to your bank(s) to ensure sufficient cash and coin at each of your locations. Our simplified process enables you to perform all deposit and order activity under a single platform.

  • Enhances Efficiency

    Offers easy access to our ‘Change Order’ and ‘Deposit’ dashboards under a single platform, providing one stop for all cash deposit and order activity.

  • Saves Time

    Has an intuitive, user-friendly interface, enabling you to simplify and speed up the cash ordering process.

  • Increases Visibility

    Captures and stores all change order requests in real-time, providing an email confirmation and reporting for greater visibility to better manage operating capital and cash flow.

  • Fully Customizable

    Tracks order limits for each location to align with your company’s credit and location limits at the bank.

  • Quick and Simple Implementation

    Operates on an agnostic web-based program, enabling same-day customer setup without the need to install or invest in additional software.

How
SureTraxx CO
Works

01

  • Step 1

    Log into the online program

  • Step 2

    Enter change order details

  • Step 3

    Program aggregates the data from each location

  • Step 4

    Program sends a batch file (via FTP) to the bank

  • Step 5

    Monitor change order activity in real-time

How
SureTraxx CO
Works

  • Step 1

    Log into the online program

  • Step 2

    Enter change order details

  • Step 3

    Program aggregates the data from each location

  • Step 4

    Program sends a batch file (via FTP) to the bank

  • Step 5

    Monitor change order activity in real-time

Frequently Asked Questions

  • How much time does the implementation and training process require?

    Implementation: New SureTraxx CO customers can set up their headquarters and network of stores in less than 24 hours.

    Training: SureTraxx CO is so easy to use that training can be completed in less than 5 minutes.

  • Will I need to invest in new equipment or software?

    No, SureTraxx CO is a web-based program that will work with your existing software and equipment.

  • Will all locations be able to place their own change orders?

    Yes, SureTraxx CO enables you to process change orders at a store level. You can also choose to control all order activity centrally from headquarters.

  • Will my bank accept this method of placing change orders?

    Yes, SureTraxx CO offers personalized file formats that conform to your bank’s existing file transfer protocol (FTP) process. Banks already have a file transmission system in place as a means to accept change orders.

  • How will I know if my bank receives my change order file?

    SureTraxx CO enables your bank to provide status updates (pending processing, in transit, complete, etc.) for each individual change order.

  • If I change banking relationships, what changes do I need to make to my SureTraxx CO account?

    Our customer support team can update your location profile within one hour of notifying us of a banking change.

  • Can I use SureTraxx CO if I’m not a SureTraxx DT customer?

    Yes, you can process change orders on SureTraxx CO without using SureTraxx DT. If you decide to use both SureTraxx CO and SureTraxx DT, your single login will provide one, efficient stop for all of your cash handling activity.

Combines the power of SureTraxx DT’s digital deposit data with the precision of SureTraxx’s deposit bag numbering system for optimum cash visibility and control.

  • Enhances the end-to-end visibility of all deposit activity

  • Provides an added layer of security against tampering and theft

Learn More

The Simple Way to Order Change

Our web-based program empowers your customers to easily create and transmit change orders via secure file transfer protocol (FTP).

  • Enhances the Customer Experience

    Digitizes the cash ordering process, enabling customers to simplify and speed up their cash handling activity and increase the visibility of all change orders across their network of stores.

  • Reduces Expenses

    Operates on an agnostic web-based program, enabling you to seamlessly download files into your cash vault system without the need to reinvest in new technology or alter your existing web portal.

  • Reduces Customer Call Volume

    Provides customers with an easy-to-use program, enabling them to process their change orders and download on-demand reports without contacting your customer support teams.

  • Fully Customizable

    Complies with your bank’s guidelines and ordering deadlines, enabling you to set up customized location profiles for each of your banking customers.

  • Quick and Simple Implementation

    Offers personalized file formats that conform to your existing FTP process, facilitating a simple implementation process.

How
SureTraxx CO
Works

01

  • Step 1

    Customer logs into online program

  • Step 2

    Customer enters change order details

  • Step 3

    Program aggregates the data from each location

  • Step 4

    Program sends a batch file (via FTP) to the bank based on next day delivery deadline

  • Step 5

    Bank downloads data to cash vault system for cash order processing

How
SureTraxx CO
Works

  • Step 1

    Customer logs into online program

  • Step 2

    Customer enters change order details

  • Step 3

    Program aggregates the data from each location

  • Step 4

    Program sends a batch file (via FTP) to the bank based on next day delivery deadline

  • Step 5

    Bank downloads data to cash vault system for cash order processing

Frequently Asked Questions

  • How much time does the implementation and training process require?

    Implementation: You can set up a new customer with SureTraxx DT in less than 24 hours.

    Training: SureTraxx CO is so easy to use that training can be completed in less than 5 minutes.

  • Will my customers need to invest in new equipment or software?

    No, SureTraxx CO is a web-based program that will work with their existing software and equipment.

  • How does the program integrate with my cash vault system?

    SureTraxx CO’s file formats can be easily customized to comply with your existing change order format (FTP, web portal, integrated voice response, etc.), so that the data can be easily downloaded to your cash vault system for order processing.

  • Will my bank employees have access to SureTraxx CO to answer my customer inquiries?

    Yes, your staff can be provided with complimentary training sessions and administrative access to the SureTraxx CO program, empowering them to handle all transactional questions. Technical questions will be directed to our technical support team.

  • Can SureTraxx CO adapt to fit my bank’s current FTP requirements?

    Yes, SureTraxx CO offers personalized file formats that conform to your existing file transfer protocol (FTP) process.

  • Does SureTraxx CO’s currency and coin increments meet the product offerings supported by my bank?

    Yes, during each customer profile setup, currency and coin increments will be designated to comply with your ordering guidelines.

Combines the power of SureTraxx DT’s digital deposit data with the precision of SureTraxx’s deposit bag numbering system for optimum cash visibility and control.

  • Enhances the end-to-end visibility of all deposit activity

  • Provides an added layer of security against tampering and theft

Learn More

Get started

Learn how you can transform your cash management process with our simple, yet powerful digital programs.